Terms of Service

 

Privacy Policy

Protecting your private information is our priority. 

Collection of your Personal Information

Rosie Cleans collects personally identifiable information, such as your name. If you purchase Rosie Cleans' services, we collect billing and credit card information. This information is used to complete the purchase transaction and is not shared with third party services. 

Security of your Personal Information

Rosie Cleans secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to our website, it is protected through the use of encryption. We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has its own layer of 256-bit security.  Third, credit card transactions are processed by Stripe and are layered on their own 256-bit security protocol. Finally, no credit card numbers are stored in our system. Stripe, our credit card processor, uses tokenized technology that encrypts the credit card number with a surrogate value. This allows us to charge the card after the service has been completed.

Service Cancellations

We understand that schedules change and we are happy to modify or reschedule cleaning services. If you need to cancel your cleaning service, please reach out to us as soon as possible. We require that any cancellation be done at least 24 hours prior to your scheduled cleaning time and date, preferably before 5 pm. If the cancellation is made 24 hours prior, cleaning can be rescheduled for another day that same week at no cost to you. If you have used a promo code, a credit for that amount will be applied to your account. Should you need to cancel after 5pm the day before your cleaning, a cancellation fee of $25.00 will apply. Should you need to cancel the day of your cleaning, a $50.00 cancellation fee will apply.

No Show/No Access Fee

On cleaning day, if our cleaning techs are not able to access your home, you will be contacted to ensure access. If there is no response, a “no show” fee of $50 will apply.

Cancellation of Recurring Service

All clients have a one day rescission period after a package has been purchased, in which to cancel recurring service. Due to scheduling requirements, all cancellations after the one day rescission period are subject to a minimum cancellation fee of $50. Any service over $350 will incur a 20% cancellation fee of the overall amount of your service. 

Manners in which to Cancel Service

  1. Via telephone during office hours ( Mon. - Sat. 9am to 5pm)

  2. Via email hello@rosiecleans.com

  3. Our contact page

  4. Sign in to your Client Account portal and cancel your future bookings.

Additional Fees

If there are more rooms than the number stated on your booking, there will be an additional adjustment fee. Pricing is for standard sized residence. If extra time is required, there will be an additional fee as stated below.

Applicable NJ sales tax will be added at checkout. 

Extra Time
If Rosie encounters the need for deeper cleaning due to the condition of the house, we will reach out to request additional time. If we are unable to reach you, our cleaning techs will proceed and complete the cleaning with the rate of $25 (per each extra ½ hour). This fee will be included in your final total.

Same Day Service /Emergency Cleanings

Bookings for cleaning services must be made at least 24 hours in advance in order to ensure that all of the details of your needs are met. However, if you have an emergency you can contact our customer support team and we will do our best to accommodate your request. If we are able to accommodate your request, a minimum of $50 rush fee will apply for same day service.

Your First Cleaning

We recommend for you or your assigned person to be present for your first cleaning to meet the cleaning team and do the walk-through. Once you’re comfortable with our quality and service, you do not need to be home for your recurring service. Just make sure the cleaning team can access your home if you or your assigned person is not there. You will receive an email/text after each cleaning to inquire about your experience.

If you will not be home at all, it’s okay! Just make sure to let us know in the “Special Instructions” in the booking page, how the cleaning team can access your home. Leaving keys with a doorman, under the mat, or in a lock-box are all options. Let us know the details of any areas of focus in the special instructions. You will receive an email/text after they’re done. Communication is our priority.

Arrival Window

The cleaning techs will arrive within the arrival window for your booking, provided that there are no unforeseen circumstances like accidents or inclement weather. If the team is running behind, you'll be contacted.

Feedback or Concerns

If you ever have a concern regarding a recent cleaning service, we want to hear from you. To make sure Rosie has satisfied your cleaning requirements, your designated Quality Assurance Cleaning Manager does a walk-through with you or your assigned person at the beginning and at the end of every cleaning. This ensures the cleaning is up to your standards and fix any misses if needed. You will also receive an email/text after each cleaning to inquire about your experience. You may also contact our client support team at 862-305-0916.

While we strive to provide amazing service each and every time, in the event that we miss something, please let the cleaning manager know as the service is happening or during the walk-through in order to make it right, or contact us.

We are here to help! Rosie Cleans wants you to be completely satisfied with our service. If you have any questions, concerns or feedback, please contact our support team. We will always do our best to take care of you.

Our Reservations

We reserve the right to refuse or terminate service due to health hazards, and unsafe working conditions. Solicitation of our cleaning technicians to perform cleaning services outside of Rosie Cleans is strictly prohibited and will result in termination of service.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Rosie Cleans is not responsible for third party access to your account that results from theft or misappropriation of your account. Rosie Cleans reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. 

Services are non-transferrable. Promotional offers may vary.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving certain communications from Rosie Clean by clicking the “unsubscribe” link in our outgoing e-mails. 

Trademark

All trademarks, product name, company name, logo, displayed, cited or otherwise indicated within this Site are the property of their respective owners. You are not authorized to display or use Rosie Cleans' marks in any manner without prior written permission.