FAQs

Rosie Cleans is Morris County’s most trusted home and office cleaning service—built for busy professionals, families, and business owners who value time, consistency, and peace of mind. Founded in 2018 and veteran-founded, Rosie Cleans has grown from a local favorite into a highly rated cleaning company serving over 4,000 homes across Morris County, NJ, and now the Huntsville–Madison area in Alabama.

What makes us different? We blend modern convenience with old-fashioned reliability. You can book online in minutes, get transparent upfront pricing, and rely on a background-checked, professionally trained team that shows up on time and delivers the same exceptional results every visit.

We believe great service starts with great people—which is why our cleaning professionals receive above-average pay, extensive training, and the respect they deserve.

As a veteran-founded company, Rosie Cleans stands on values of integrity, respect, and excellence. Our mission is simple: to create clean, healthy spaces that make everyday life easier for our clients. We proudly serve homes and businesses throughout Morris County, NJ, with limited availability in surrounding areas. Not sure if we cover your neighborhood? Book online—we’ll confirm before finalizing, and you’ll never be charged until your service is complete.

Because your time is too valuable to spend worrying about cleaning. Between work deadlines, kids’ activities, commutes, and the constant juggle of life, it’s hard enough to catch your breath—let alone thoroughly clean the house. Rosie Cleans was built for busy professionals and families like yours who want a spotless, healthy home without the hassle.

With Rosie Cleans, you can book, pay, and manage everything online in just minutes—no phone tag, no waiting for quotes, no hidden fees. Our fully vetted, background-checked team shows up on time, follows your preferences, and delivers consistent results every visit, backed by our 50-Point Cleaning & Disinfecting Checklist.

Whether you’re coming home after a long day or getting ready for guests, you’ll walk into a space that feels calm, fresh, and fully taken care of—so you can focus on what truly matters: your family, your health, and your peace of mind.

What cleaning services do you offer and who do you serve?

Rosie Cleans offers professional cleaning and organizing services for homeowners, renters, realtors, property managers, and small businesses.

Our services include:

• Home Cleaning (weekly, biweekly, triweekly, or monthly)

• Move-In / Move-Out Cleaning (deep cleaning of empty homes)

• Post Construction / Post Renovation

• Short-Term Rental (Airbnb) Turnovers

• Commercial Cleaning for offices and small businesses

• Home Organization (closets, pantries, and garages)

We proudly serve Morris County, NJ, and Huntsville–Madison, AL — delivering consistent, trustworthy, high-quality results every time.

What’s included in a standard cleaning vs. move-in/move-out or add-on services?

Our cleaning techs follow Rosie Cleans’ 50-Point Cleaning & Disinfecting Checklist so you know exactly what to expect.

Add-ons like Kitchen Essentials (inside fridge/cabinets, oven, stovetop/hood) and Bathroom Deep Cleans can be added anytime.

For Move-In/Move-Out cleanings, the home must be empty with running water and power.

For safety, we do not clean the following:

• Surfaces higher than 10 feet requiring a ladder (e.g., high windows, fans, vents, crown molding). A 2-step ladder may be used if provided.

• Ceiling fans only if within reach and requested.

• Hazardous materials (blood, waste).

• Trash cans, litter boxes, pet messes, or pet beds.

• Strong odors (mold, smoke, animal waste).

• Heavy stains on walls, baseboards, or painted surfaces.

• Upholstery or excessive pet hair.

• Freezers, chandeliers, HVAC vents, fragile fixtures, or blinds.

• Cabinet liners, exterior windows, hard water buildup, grout, unfinished basements, or concrete.

• Moving heavy furniture or outdoor work.

• Hoarding, clutter, dead bugs, or pest control issues.

Does Rosie Cleans provide cleaning supplies and can I use my own?

Yes! Our team brings all supplies, including EPA-approved disinfectants and a vacuum.

If you prefer eco-friendly products or have a favorite brand, simply leave them out for your cleaning and note it during booking. Our team will gladly use them — your products, our expertise.

How much does a cleaning cost?

You’ll see your price upfront — no waiting or surprises.
Get an instant quote on our Booking Page based on your home’s size and any add-ons.
We charge an estimated rate, not by the hour. The estimated time may be a bit more or less depending on your home’s condition.
If extra time is needed, our team continues at $25 per additional half hour — always communicated clearly before completion.
You’ll enter your card to reserve your spot, but you won’t be charged until after cleaning is complete.

What if I only want certain areas of my home cleaned?

If you need fewer rooms cleaned, we’ll adjust your rate accordingly. All pricing includes professional cleaners, supplies, and insurance.
Recurring clients enjoy discounted rates for weekly, biweekly, or monthly cleanings.

How long will it take to clean my home?

Cleaning time varies by home size and condition. The estimated time may be shorter or longer, but your rate covers the full service — not the clock.
If more time is required, it’s billed at $25 per half hour and always communicated first.

How do I book and prepare for my cleaning?

Book online in minutes or contact us directly for help. You’ll receive confirmation and reminder messages before each cleaning.
Before our team arrives, please pick up clothes or toys and clear surfaces so they can focus on cleaning.
If you need help organizing before cleaning, consider adding our Home Organizing service.

What if I’m not home during the cleaning?

No problem! Just let us know in the “Special Notes or Instructions” when booking how we can access your home.
You can use a lockbox, leave a key with a doorman, or unlock remotely.
You’ll receive a text or email update once your cleaning is complete.

Is there an arrival window or same-day service?

We provide a one-hour arrival window.
Same-day or next-day cleanings may be available for a $50 rush fee.
If bad weather or safety issues arise, we’ll contact you to reschedule.

Are your cleaners vetted and is my information secure?

Yes, safety is our top priority. All cleaning professionals are background-checked and vetted.
Our booking system uses SSL encryption and secure payment processing — we never store card numbers.
Check our Google reviews to see what clients say about our trusted teams.

What if there’s a problem or I need to cancel?

If something isn’t right, let us know — we’ll make it right.
If you’re home, the team leader will do a walk-through before and after cleaning to ensure your satisfaction.
If something’s missed, please let them know immediately so it can be fixed on the spot.
Cancellations require 24 hours’ notice (by 5 PM the day before) to avoid a $30 fee.
A $50 lock-out fee applies if we can’t access your home.

Important: Soliciting our cleaners for private work outside Rosie Cleans is strictly prohibited and will result in service termination. All team members are under a Non-Compete Agreement with Rosie Cleans, LLC.

Do you offer discounts or referral rewards?

Yes! Enjoy recurring cleaning discounts:

• 20% off Weekly

• 15% off Biweekly

• 10% off Triweekly

• 5% off Monthly

For referrals, earn up to $100 in credit when your referral books recurring services.
Have your friend mention your name in the “How did you hear about us?” section when booking or when they contact us.

Thank you for getting to know Rosie Cleans — we look forward to working with you!