FAQs

No surprises. Your price is locked in before we arrive.

How much does a cleaning cost?

Most Morris County homes start between $220–$465. Your exact price appears instantly after completing the 2-minute booking form at rosiecleans.com/book — no phone call needed.

How does pricing work? is it hourly? Pricing is based on your home's square footage, number of bathrooms, and any add-ons you select.

We use estimated pricing, not hourly billing. If your home or requested services change, we’ll clearly communicate any pricing adjustments in advance.

What if I only want certain areas of my home cleaned?

If you’d like fewer rooms cleaned, we’ll adjust your price accordingly. Our pricing is based on whole-home cleaning, but we deduct any rooms you choose not to have cleaned.

We bring all cleaning supplies and equipment, including a vacuum. If you prefer us to use your own products, we’re happy to do so.

How long will it take to clean my home?

Cleaning time varies based on your home’s size and condition. The estimated time may be shorter or longer, but your quoted rate covers the full service.

What if extra time is needed?

If extra time is needed beyond the original estimate, it's $25 per half hour — and we'll always communicate this clearly before proceeding. No surprises.

Do recurring clients get a discount?

Yes. Recurring clients (weekly, bi-weekly, tri-weekly, or monthly) receive discounted rates compared to one-time cleans. Your first visit may be priced as an Initial Clean to bring your home up to our baseline standard.

When do you charge my card?

Your card is placed on hold at booking but charged only after your cleaning is complete. You'll never be charged upfront. No invoices, no checks — payment is handled automatically.

Everything from your first booking to what happens the day before.

How do I book?

Go to rosiecleans.com/book and complete the form. Answer a few quick questions about your home, select your date and time, and you're done. Your price appears instantly — no callbacks needed. You’ll receive your Welcome email, booking confirmation with account portal set up, and reminder emails before each cleaning.

How do I prepare for my cleaning?

Before our team arrives, please pick up clothes or toys and clear surfaces so they can focus on cleaning.
If you need help organizing before cleaning, consider adding our Home Organizing service.

Do I need to be home during the cleaning?

No. Most clients aren't home during their cleaning. We just need a way in — a lockbox, garage code, or key left with us. We'll coordinate access details after booking.

Do you offer same-day or next-day cleaning?

Availability varies. Check rosiecleans.com/book to see available dates. Same-day bookings may be available based on our schedule. If it’s available, a $50 rush fee applies.

Is there an arrival window ?

We provide a one-hour arrival window.
If bad weather or safety issues arise, we’ll contact you to reschedule.

What happens after I book?

You'll receive a confirmation email with your service details and arrival window, plus a day-before reminder text. You'll also get an invitation to set up your client account at rosiecleans.com to manage appointments, reschedule, or add services.

Can I request the same cleaner every time?

We do our best to send the same team to your home for recurring appointments. While we can't always guarantee it due to scheduling, we note your preferences and keep your team as consistent as possible.

What we clean, what we bring, and what to know about pets.

Our services include:

• Home Cleaning (weekly, biweekly, triweekly, or monthly)

• Move-In / Move-Out Cleaning (deep cleaning of empty homes)

• Post Construction / Post Renovation

• Short-Term Rental (Airbnb) Turnovers

• Commercial Cleaning for offices and small businesses

• Home Organization (closets, pantries, and garages)

What’s included in a standard first time cleaning vs. move-in/move-out or add-on services?

Our cleaning techs follow Rosie Cleans’ 50-Point Cleaning & Disinfecting Checklist.

• Standard First Time Cleaning: Uses our checklist for furnished, lived-in homes.

• Move-In/Out, Post-Construction, and Post-Renovation: Use our second checklist designed for empty or newly renovated homes. For Move-In/Move-Out cleanings, the home must be empty with running water and power.

Add-ons:

• Move-In/Out and Kitchen Essentials include the same interior cleaning (inside fridge, inside cabinets, inside oven, stovetop/hood).

• The difference: Kitchen Essentials is for furnished homes, and the cabinets or fridge must be emptied beforehand.

• Bathroom Deep Clean may require additional time to remove buildup, such as soap residue and hard water. Grout restoration or grout scrubbing is not included.

What’s included in the Post Construction / Post Renovation cleaning?

Our post-construction / post-renovation cleanings are designed for vacant or mostly vacant homes and focus on removing fine construction dust, debris, and residue from all interior surfaces so the space is move-in ready.

For safety, we do not clean the following:

• Surfaces higher than 10 feet requiring a ladder (e.g., high windows, fans, vents, crown molding). A 2-step ladder may be used if provided.

• Ceiling fans only if within reach and requested.

• Hazardous materials (blood, waste).

• Trash cans, litter boxes, pet messes, or pet beds.

• Strong odors (mold, smoke, animal waste).

• Heavy stains on walls, baseboards, or painted surfaces.

• Upholstery or excessive pet hair.

• Freezers, chandeliers, HVAC vents, fragile fixtures, or blinds.

• Cabinet liners, exterior windows, hard water buildup, grout, unfinished basements, or concrete.

• Moving heavy furniture or outdoor work.

• Hoarding, clutter, dead bugs, or pest control issues.

What's the difference between a first-time clean and a recurring clean?

A first-time clean (also called an Initial Clean) is a more thorough, top-to-bottom clean to bring your home to our baseline standard. It takes longer and is priced higher. Once your home is at that baseline, recurring cleans maintain it at a lower price point.

Do you bring your own supplies?

Yes. Our team arrives fully equipped with professional-grade, EPA-approved cleaning supplies and a vacuum. If you prefer eco-friendly products or have a favorite brand, just leave them out and note it during booking — we'll use them.

Do you clean homes with pets?

Yes! We love pets. Just let us know in the booking form so we can note it for your team. We ask that pets be secured or kept in a comfortable area during the cleaning.

What if something is missed?

We stand behind our work. If something was missed or you're not satisfied, contact us within 24 hours of your cleaning and we will make it right.

Are your cleaners background-checked?

Yes. All Rosie Cleans team members are thoroughly vetted before they ever step foot in a client's home.

We keep things fair and flexible.

What's your cancellation policy?

We ask for at least 24 hours' notice for cancellations and reschedules. Cancellations after 5 PM the evening before your scheduled cleaning may incur a late cancellation fee. You can manage appointments directly through your client account at rosiecleans.com.

Is there a long-term contract for recurring service?

No long-term contract required. You can pause or cancel recurring service at any time with proper notice. We earn your business every visit.

What if there’s a problem or I need to cancel?

If something isn’t right, let us know — we’ll make it right.
If you’re home, the team leader will do a walk-through before and after cleaning to ensure your satisfaction.
If something’s missed, please let them know immediately so it can be fixed on the spot.
Cancellations require 24 hours’ notice (by 5 PM the day before) to avoid a $30 fee.
A $50 lock-out fee applies if we can’t access your home.

How do I add extra services?

You can add services through your client account or by reaching out to our team before your scheduled cleaning. Some add-ons (like inside oven or inside fridge) must be scheduled in advance.

What areas do you serve?

We serve Morris County, NJ — including Chatham, Madison, Florham Park, Mountain Lakes, Morristown, Parsippany, Denville, Randolph, and surrounding towns — and Huntsville / Madison, AL. Not sure if we cover your area? Call/Text 862-305-0916

Important: Soliciting our cleaners for private work outside Rosie Cleans is strictly prohibited and will result in service termination. All team members are under a Non-Compete Agreement with Rosie Cleans, LLC.