FAQs
Welcome to our FAQs section, where we address common inquiries related to our cleaning services. Here, you will find answers to frequently asked questions that aim to provide you with clarity and assistance regarding our offerings. Whether you are curious about our cleaning methods, pricing, or scheduling, this section is designed to help you make informed decisions. If you have additional questions not covered here, please feel free to reach out to us for further assistance.
Who is Rosie Cleans?
Rosie Cleans is the top cleaning service for homes and businesses in Morris County, NJ, known for its high-quality services and excellent customer service. Founded in 2018, the company serves over 2,000 homes and recently expanded to Huntsville, Alabama, covering the Huntsville Metro Area and Madison.
Rosie Cleans combines technology and personalized service. The company values its cleaning professionals, offering above-average pay and thorough training.
As a veteran-founded business, Rosie Cleans is dedicated to excellence and core values like respect and integrity. Our mission is to create clean living and working spaces that support healthy lifestyles.
While our main service area is Morris County, NJ, we may accept jobs in nearby counties. If you're unsure about our service area, please schedule a booking, and we'll confirm if we can help. Additional travel fees might apply, but you won't pay anything until the job is finished - it's risk-free!
Why hire Rosie Cleans?
House cleaning is now essential. While some people can clean their homes themselves, many choose professional services like Rosie Cleans. Everyday distractions have made it hard for working professionals, parents, seniors, and families to manage their time. Whether you're busy with work, doctor's appointments, children’s activities, travel, recovering from injury, or have reduced mobility, cleaning can become overwhelming. We simplify this by doing the heavy cleaning for you, allowing you to focus on what’s important—your time and health. Our service is easy to use and accessible to everyone. Get instant pricing and book online within minutes, with no waiting for quotes or random estimates.
What services does Rosie Cleans offer?
Rosie Cleans provides home cleaning and organization for renters and homeowners, cleaning for Airbnb hosts, commercial cleaning for businesses, and special cleanings for realtors and property managers. We focus on meeting your cleaning needs to create a clean and healthy space for guests, buyers, and tenants, supporting a better environment for growth and wellness.
Moving In or Moving Out?
We're here to make your move easier! Look at our Move-In/Out Cleaning + Disinfecting Checklist to see what's included. Please keep in mind:
The home or apartment should be empty.
It needs running water and electricity so our cleaners can work effectively.
On the booking form, you can pick the Move-In/Out Option, which includes:
Cleaning inside the oven
Cleaning inside the emptied fridge
Cleaning inside the emptied cabinets
Deep cleaning the stovetop and hood.
You can also choose these services separately if you prefer.
What’s included in the Home Organizing service?
Our expert organizers organize your closets, kitchens, cabinets, bedrooms, home offices, laundry rooms, and garages. We help you decide what to keep, organize your items, and find a place for unwanted things. You can choose how many hours of service you need.
How can I book a cleaning with Rosie Cleans?
Book online easily and get quick confirmation. You can also call or text us at 862-305-0916, Monday to Saturday, from 8 am to 5 pm. Your email confirmation and reminder include all cleaning details. On cleaning day, our team leader will do a walkthrough with you before and after the cleaning to ensure you're satisfied.
How much does a cleaning cost?
Visit our Booking Page to see an upfront price without waiting for an estimate. We base our whole-home cleaning rates on the total number of bedrooms and bathrooms. If you desire fewer rooms to be cleaned, it’ll be deducted from the whole home rate. For homes with 5 or more bedrooms, we charge hourly. You pay nothing until the cleaning is complete. Our rates include a team of professional cleaners, all supplies and equipment, and liability insurance. We also provide recurring service plans to keep your home consistently clean.
What’s included in my cleaning service?
Our cleaning techs use our Ultimate 50-Point Cleaning + Disinfecting Checklist to ensure you know exactly what to expect in each cleaning session. You can add extra services, like the Kitchen Essentials, which includes oven cleaning, cleaning inside the already emptied fridge and cabinets, and deep cleaning of the stovetop and hood. You can also pick these services separately. Our team handles anything from fridge cleaning to thoroughly disinfecting your toilet! Choose the Bathroom Deep Clean for extra attention in bathrooms. Every home gets the care it needs.
For safety, we do not clean the following:
Surfaces higher than 10 feet needing a ladder (like high windows, ceiling fans, vents, crown molding). If a 2-step ladder is available, our team can use it to reach higher areas.
Ceiling fans only if within reach and requested.
Hazardous materials (blood, waste).
Trash cans, litter boxes, and pet messes or pet beds.
Strong odors (mold, smoke, animal waste)
Heavy stains on walls, baseboards, and other painted surfaces due to potential damage to the paint.
Upholstery or excessive pet hair.
Freezers, chandeliers, HVAC vents, fragile fixtures or blinds.
Cabinet liners, exterior windows, hard water buildup, mold, grout, unfinished basements, concrete.
Moving heavy furniture or outdoor work.
Hoarding, clutter, dead bugs, or pest control.
Does Rosie Cleans provide cleaning supplies?
Absolutely! Our cleaning team provides tools for free, including EPA-approved products and a vacuum if necessary. You only need running water, outlets, and a toilet brush. If you prefer to use your supplies instead, mention it in "Special Notes or Instructions" when booking.
How can I prepare my home for cleaning?
To ensure maximum efficiency before our cleaning technicians arrive, please do the following:
Pick up and store away toys, clothes, boxes, and other items that could hinder cleaning.
Clear surfaces like tables, counters, and desks of clutter such as mail, newspapers, magazines, and dishes.
Move dirty clothes to the laundry hamper.
Find a comfortable space for your pets to relax during cleaning.
These steps help our cleaning team focus on thorough cleaning instead of organizing. If you need help organizing, consider adding the “Home Organizing” service.
How long will it take Rosie to clean my home?
The cleaning time depends on your home's size and condition. Usually, Rosie requires 2 to 2.5 hours to clean a studio or 1-bedroom home. We tailor our services for each home, so we can't promise a set time. Factors that can affect cleaning time include:
The home's cleanliness
Your cleaning needs
Delays from Airbnb guests
What should I expect at each cleaning?
At the beginning of each cleaning, our quality assurance team leader will walk through your home with you to identify your priorities. After the cleaning, the team leader will do a final walk-through to confirm that we’ve met your needs and address any concerns. We suggest that you or someone you trust be present for the first cleaning to meet the team and give initial feedback. Once you are satisfied with our service, you can opt to not be home for recurring maintenance cleanings.
What if extra time is needed to clean my house?
If Team Rosie sees that your home needs extra cleaning due to its condition, it will take longer than normal. This might involve areas like stovetops, range hoods, bathtubs, or whole rooms. Our cleaning techs will complete the extra cleaning at the cost of $25 for each additional half hour which will be added to your final total.
Do I receive a confirmation and a reminder?
Yes! After booking, along with a Welcome email, you will get an email confirming the date, time, service, frequency, and estimated price. The day before your cleaning, you'll receive a reminder email with the same details. Please check it and log into your account or contact us if you need to make changes. You can also see your upcoming bookings in your account portal to ensure you never forget your cleaning date!
What if I'm not at home to let Team Rosie in the house?
If you're not home to let Rosie in, that's fine! Just inform us in the "Special Notes or Instructions" section when booking about how the cleaning team can enter your home. You can leave keys with a doorman, under the mat, or in a lockbox. Mention any specific areas you want them to focus on. You'll receive a text or email when the cleaning is finished. Communication is important to us.
Is there an arrival window?
Yes, there is a one-hour arrival window. The cleaning technicians will come during this time unless there are unexpected problems like accidents or bad weather.
Do I get a discount for recurring services?
Yes, you will get a discount for recurring services. For weekly service, there is a 20% discount. Biweekly service offers 15% off. Triweekly service (every 3 weeks) gives you 10% off. Monthly service has a 5% discount. Discounts start after your second cleaning and last for 3 months.
How far in advance do I need to book my service?
Bookings need to be made at least 24 hours ahead to meet your needs. For emergencies, call us at (862) 305-0916—if we have availability to accommodate same-day requests, there would be an extra $50 fee.
Is Rosie Cleans Pet-Friendly?
We love pets, but they may not always feel the same. If your pet might get anxious while our cleaning team is there, please make other arrangements during our visit. You can leave special notes about your pet in the “Special Instructions” section when booking online. Also, you can choose Pet hair removal as an extra service on the booking page.
Is my billing information kept secure?
We prioritize security and have several protections in place. Our booking page features SSL for secure connections. The booking form is protected with 256-bit encryption. Credit card transactions also use 256-bit security, and we do not store credit card numbers. Our processor uses tokenized encryption, which substitutes card numbers with secure values for charging after service. You can book confidently, knowing we care about your security.
What if I need to update or edit my notes or provide Rosie with additional information?
You can update your notes in your account portal, call or text our Client Support Team at (862) 305-0916, or contact us at least 24 hours before your cleaning about any changes or additions. This gives us time to inform our cleaning teams. We understand plans can change and will try to accommodate last-minute requests if we can, but this is not guaranteed.
How do I share specific cleaning needs with Team Rosie?
Add your instructions in the “Special Notes or Instructions” section when you book.
How do I create my client account?
After booking your cleaning, you will receive an email confirmation with your service details. At the bottom, click “Create Account.” You will receive an email to set up your account. Click the link, then confirm your email address to activate your Rosie account.
From your account, you can:
Schedule, reschedule, or cancel cleanings
Add services
Book new cleanings
Message us, and more
To sign in, click “Log In” on our homepage. Enter your username and password. You're all set!
How many technicians clean my house/apartment?
We send a team to meet your needs, whether it’s a six-bedroom house or a studio.
Are staff thoroughly vetted?
Yes, safety is our top priority. We check staff thoroughly by verifying references and conducting background checks. Check our reviews to see what clients say about our teams.
Is Rosie Cleans insured?
Yes, though we aim to prevent issues, accidents happen. We carry adequate insurance to cover a claim in the unlikely event that we are responsible for damaged property.
Do I need to tip?
We pay our cleaning techs well and expect great service, so tipping isn't required, but they do appreciate tips!
What are your working hours?
We are open Monday to Saturday, 8 AM to 5 PM. For questions, booking changes, or other requests, use your client portal or reach out to our support team through chat, text, phone, or email during business hours. For assistance after hours, please contact us.
Is Rosie Cleans available for cleaning during the holidays?
We are closed on three major holidays: Thanksgiving, Christmas, and New Year's Day.
Does Rosie Cleans provide same-day service?
We require 24 hours’ notice to book cleanings because our cleaning techs are busy and scheduled in advance. If there’s availability in our schedule, we will attempt to accommodate last-minute requests for a $50 rush fee.
What happens if bad weather interferes with my scheduled service?
We do our best to keep scheduled services. If storms or safety issues delay us, we will contact you to reschedule.
Who do I contact if I have a question about my service?
You can reach our Happiness Team at (862) 305-0916 during business hours for service questions. You can also chat, text, or email us at hello@rosiecleans.com.
Who do I contact if I have an issue or concern with the quality of my recent cleaning service?
Contact us immediately if you have any concerns during the cleaning. The team leader will check the area with you before and after the service to ensure your satisfaction. While we aim to provide excellent service always, if we’ve missed anything, inform the team leader during the walk-through so it can be addressed right away. You will receive a follow-up call, text, or email for feedback. For questions or concerns, you can also call our client support team at (862) 305-0916. We aim for your satisfaction and are here to help!
How can I cancel my cleaning service? Is there a cancellation fee?
We understand that plans change and we're happy to modify or reschedule cleaning services. To cancel, please let us know at least 24 hours before your cleaning, by 5 p.m., to avoid fees. Since we're closed on Sundays if you need to cancel a Monday cleaning, do it by Saturday at 5 p.m. Cancelling 24 hours in advance allows free rescheduling, and we will credit any promo or gift card to your account. If you cancel after 5 p.m. the day before, there is a $30 fee, and a $50 fee applies for same-day cancellations. On cleaning day, if we cannot access your home and cannot reach you, there will be a $50 "lockout" fee.
What would terminate my service?
We reserve the right to refuse service to anyone at any time. Soliciting our cleaners for service outside of Rosie Cleans is strictly prohibited and will result in service termination. Our teams have signed a Non-Compete agreement with Rosie Cleans, LLC.
Do you offer cleaning advice?
Yes, not only do we offer amazing cleaning tips, but we also give you the recipes for our own DIY cleaning products! Visit our blog, The Cleaning Chronicles for tips on life, design ideas, and cleaning.
Can I refer a friend to Rosie Cleans?
Absolutely! Our Rosie Referral Rewards Program rewards you with credits for referring new clients.
Invite a friend in Morris County, NJ, to try Rosie Cleans. Earn $25 in credits after their first cleaning is completed and get an extra $75 if they become a regular customer (weekly, biweekly, triweekly, or monthly). You could earn a total of $100!
Have your friend mention your name in the “Good to Know” section when booking or tell us your name when they contact us.
Thank you for getting to know Rosie Cleans. We look forward to working with you!