About Us & FAQs
Who is Rosie Cleans?
Rosie Cleans is the leading residential and commercial cleaning company committed to delivering high-quality housekeeping services. We pride ourselves in providing sustainable employment with fair wages for our cleaning professionals. Being US Veteran owned and operated, we are dedicated to excellence, outstanding values, and principles of respect, integrity, and honor. Our main service area is in and around Morris County, New Jersey. However, we do make some exceptions depending on the size of the job. If you’re uncertain if your home is within our service area, just schedule a booking with us and we will get back to you ASAP – remember, you will not be charged anything until the job is complete, so it’s risk free!
What services does Rosie Cleans provide?
Rosie Cleans provides residential cleaning and organizing services to renters and homeowners to the highest level of satisfaction. We offer hospitality cleaning services to Airbnb hosts, commercial cleaning to local businesses and listing ready cleanings to real estate agents, home stagers and property managers creating a healthy clean environment for their guests and buyers.
What’s included in the Organizing service?
We can organize your closet (in whatever way you like), and thoroughly clean and organize the items in your kitchen, your bedroom, your office or the china cabinet.
Why hire Rosie Cleans?
House cleaning is no longer a luxury, it’s become a standard. Our lifestyles have changed with the added distractions of daily life. Young professionals, working parents, families with kids and pets struggle to keep a work/life balance and barely have time to clean the house. The good news is our cleaning service is convenient, affordable and accessible to all. No need to wait for an estimate or get visits from random cleaners to give you a quote.
How can I book a cleaning with Rosie Cleans?
Get immediate pricing and easily book online. Get a confirmation within minutes and a reminder before our arrival. You can also call us at 862-305-0916. Your confirmation and reminder has all the information about your cleaning. On cleaning day, your designated quality assurance cleaning manager will do a walk-through before and after your cleaning to ensure that you’re satisfied with our work.
Is my billing information kept secured?
We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256-bit security protocol. Finally, no credit card numbers are stored in our system. Stripe, our credit card processor, uses tokenized technology that encrypts the credit card number with a surrogate value. This allows us to charge the card after the service has been completed. Rest assured we take your security very, very seriously.
How do I set up my Client Account?
After you book your cleaning appointment, you’ll receive a confirmation email with your service information. At the bottom of the email, you’ll also see a link to '“Create Account” or “Sign-In”. Select “Create Account”. You’ll receive an email with a link to create the account, and then you’ll receive a confirmation email to verify your email address to activate your Rosie account. From your account, you can manage your cleaning appointments, reschedule, manage extras, message us and more. To access your account, click the Log-In button located on our home page. Enter your username and password, and you’re in!
What’s included in my cleaning?
Our cleaning technicians use our 50 Point Cleaning Checklist so you know what to expect for each job. They handle anything you need from cleaning out your fridge to deep-scrubbing your toilet.
There are a few things we DO NOT offer as part of of our cleaning services. This is to ensure the safety of our cleaning teams. The things we do not offer are listed below. Rosie Cleans DOES NOT clean:
any surfaces above 10 feet that require an extension ladder. (high windows, crown molding, or ceiling fans). If a step ladder is available, our team can use it to reach higher surfaces.
hazardous materials, including blood, feces or any bodily excretions
freezers, chandeliers, walls or exterior windows
remove mold or paint
move heavy furniture or heavy objects
pest-infested homes or businesses (fleas, roaches, rodents, bed bugs, etc)
Click here for a full list of items we cover during each cleaning.
How much does a cleaning cost?
Use our Booking Page to see an upfront price without having to wait for an estimate. We base the whole home cleaning price on the total number of bedrooms and bathrooms. For homes larger than 4 bedrooms, we charge an hourly rate. Remember, you will not be charged anything until the job is complete.
How much time will Rosie need to clean my home?
This depends on the size and overall condition of the home. However, it will generally take between 2 to 2.5 hours to clean a typical studio or 1 bedroom unit. We cannot guarantee a completion time because many factors, like condition of the home, client’s requirements, delayed guest departure for Airbnb hosts, all significantly impact the timing of services.
What if my house requires extra time?
If Rosie encounters the need for deeper cleaning due to the condition of the house, we will reach out to request additional time. If certain areas such as the stove top, range hood, bathtubs, or rooms require more time than usual due to their condition, the cleaning manager will ask for your permission to proceed as it requires an extra charge due to extra time. If you’re not home, we will reach out to request additional time. If we are unable to reach you, our cleaning techs will proceed and complete the cleaning with the rate of $25 (per each extra ½ hour). This fee will be included in your final total.
What can I expect in every cleaning?
If you are home, at the beginning of each cleaning, our quality assurance cleaning manager, who’s present at every cleaning, will do a walk-through with you to assess your home and let you point out the areas of focus. After the cleaning is done, the cleaning manager will do a final walk-through with you to ensure your home has been cleaned up to par and fix any misses if needed. We recommend for you or your assigned person to be present for your first cleaning to meet the cleaning team and do the walk-through. Once you’re comfortable with our quality and service, you do not need to be home for your recurring service.
What if I am not at my home to let Rosie in?
If you will not be home at all, it’s okay! Just make sure to let us know in the “Special Instructions” in the booking page, how the cleaning team can access your home. Leaving keys with a doorman, under the mat, or in a lock-box are all options. Let us know the details of any areas of focus in the special instructions. You will receive an email/text after they’re done. Communication is our priority.
Does Rosie Cleans provide cleaning supplies?
Absolutely! Our cleaning team arrives with their cleaning tools at no additional cost to our clients (this includes cleaning products and a vacuum if you don’t have one). You only need running water and working electrical outlets. You do not need to provide supplies unless you prefer our cleaning team to use specific products. Please note this in the ‘Special Instructions’ section when booking your service.
How many cleaning technicians will clean my house/apartment?
Whether you live in a six bedroom home or a small studio, we always send out a team to make sure we exceed your expectations.
Are all cleaning staff vetted?
Yes, the safety and security of your home and your possessions are of utmost concern. All our cleaning staff are thoroughly screened, verified and reference-checked. Plus, you can look up our reviews to see what other people have said about them.
Are services covered by insurance?
Yes. While we do our best to prevent mishaps, we understand that things happen. Our company carries adequate insurance to cover a claim in the unlikely event that we are responsible for damaged property.
Do I need to tip?
Rosie Cleans prides itself on providing fair wages to our cleaning techs and we expect everyone to provide amazing service to our clients. As such, we don’t expect our clients to tip. But if you would like to, our cleaning techs will appreciate it.
What are the hours of operation for Rosie Cleans?
Monday thru Saturday 8:00am -6:00pm. For any questions about the service, or if you need to make changes to a service that has already been booked, you can manage your cleaning appointment(s) on your client account portal. You can also contact our client support team who is available by chat, text, phone or email between these hours. In the event you need assistance during non-business hours contact us here.
Is Rosie Cleans available for cleaning jobs during holidays?
We observe three major holidays when the office is closed. They are: Thanksgiving Day, Christmas Day and New Year’s Day.
How much advance notice do I need to provide to book a cleaning service?
Bookings for cleaning services must be made at least 24 hours in advance in order to ensure that all of the details of your needs are met. However, if you have an emergency you can contact our customer support team and we will do our best to accommodate your request. If we’re able to accommodate your request, a minimum of $50 rush fee will apply for same day service.
Does Rosie Cleans provide same-day service?
We require at least a 24-hour window to schedule a cleaning as our cleaning techs are in high demand and are scheduled in advanced. We will do our best to handle last minute requests whenever possible. A $50 rush fee will be added to your service if we manage to accommodate your same-day request.
Is there an arrival window?
The cleaning techs will arrive within the arrival window for your booking, provided that there are no unforeseen circumstances like accidents or inclement weather.
What happens if inclement weather interferes with my scheduled service?
Rosie Cleans will always do our very best to honor all scheduled service bookings. Should storms or other significant public safety issues make it impossible to arrive as scheduled we will reach out to you to resolve the issue.
Who do I contact if I have a question about my service?
You may contact our Happiness Satisfaction Team at 862-305-0916 during normal business hours for any questions about the service. We are also available via, chat, text and email at firstname.lastname@example.org
Who do I contact if I have an issue or concern with the quality of my recent cleaning service?
If you ever have a concern regarding a recent cleaning service, we want to hear from you. To make sure Rosie has satisfied your cleaning requirements, your designated Quality Assurance Cleaning Manager does a walk-through with you or your assigned person at the beginning and at the end of every cleaning. This ensures the cleaning is up to your standards and fix any misses if needed. You will also receive an email/text after each cleaning to inquire about your experience. You may also contact our client support team at 862-305-0916.
While we strive to provide amazing service each and every time, in the event that we miss something, please let the cleaning manager know as the service is happening or during the walk-through in order to make it right, or contact us.
We are here to help! Rosie Cleans wants you to be completely satisfied with our service. If you have any questions, concerns or feedback, please contact our client support team. We will always do our best to take care of you.
How do I cancel my cleaning? Is there a cancellation fee?
We understand that schedules change and we are happy to modify or reschedule cleaning services. If you need to cancel your cleaning service, please reach out to us as soon as possible. We require that any cancellation be done at least 24 hours prior to your scheduled cleaning time and date, preferably before 5 pm. If the cancellation is made 24 hours prior, cleaning can be rescheduled for another day that same week at no cost to you. If you have used a promo code, a credit for that amount will be applied to your account. Should you need to cancel after 5pm the day before your cleaning, a cancellation fee of $25.00 will apply. Should you need to cancel the day of your cleaning, a $50.00 cancellation fee will apply.
On cleaning day, if our cleaning techs are not able to access your home, you will be contacted to ensure access. If there is no response, a “no show” fee of $50 will apply.
Is there a fee for a cancellation of my recurring service?
All clients have a one day rescission period after a package has been purchased, in which to cancel recurring service. Due to scheduling requirements, all cancellations after the one day rescission period are subject to a minimum cancellation fee of $50. Any service over $350 will incur a 20% cancellation fee of the overall amount of your service.
What would terminate a service?
We reserve the right to refuse or terminate service due to health hazards or unsafe working conditions. Solicitation of our cleaning techs to perform cleaning services outside of Rosie Cleans is strictly prohibited and will result in termination of service.
What if I need to edit some of my notes or update Rosie with additional information?
You can make changes on your client account page, call our client support team at 862-305-0916, or contact us with any changes or edits to your service booking at least 24 hours prior to your scheduled cleaning, so we have time to communicate with our staff. We understand that sometimes plans change at the last minute, and will do our best to handle last minute requests whenever possible, but this is not guaranteed.
How do I communicate specific details about my cleaning needs to Rosie?
As you move through the booking process, simply enter your instructions during your booking in the ‘Special Instructions’ section.
Do you provide cleaning tips?
Not only do we offer amazing cleaning tips, we give you our ingredients for our own DIY cleaning products. Check out our blog, The Cleaning Chronicles for life tips and cleaning tips!
Can I refer a friend to Rosie Cleans?
Absolutely! In our Referral Reward Program, we offer referral reward credits if you invite a friend to use Rosie. If you refer a one-time customer, we will credit your account with $15 after their booking is completed. They’ll get $10 off their first cleaning.
If you refer a recurring-service customer ( a friend who signs up for a weekly, bi-weekly, tri-weekly, or a monthly package) you’ll get an additional $35 credit after the completion of their second cleaning. That’s $50 back in your pocket!
Have your friend leave your name in the “Good to Know” section of our booking page . Alternatively, they can just name-drop you on the phone or email!
Please check our Invite a Friend program for details.